Troubleshooting Issue Possible Solution 1. Disconnected/ no power supply 1. Connect the product to main power supply No working 2. No electrical power supply 2. Check there’s a 220-240V/home/webapps/asp_fr/data/asp/publications/roca-general/uk-(uk)/multiclean-user-manual,50/60Hz signal with 3. Product is power off another product (such us hairdryer) 3. Push the power button (on/off side control) 1. Clogged filter 1. Clean water filter (page 9) Low water flow or pressure 2. Twisted hose 2. Straighten the hose 3. Nozzle cap is stuck 3. Clean nozzle cap (page 9) Washing feature does not work User not properly seated Adjust your sitting position or fails to spray Product shuts off during use 1. Washing time exceeded 5 minutes 1. Repeat Cleaning function 2. Power failure 2. Check power or unplug the power cord to reset Water not heated Water temperature set to off Reset heated water temperature (page 7) Dryer not working Dryer only operates when seat Sit on product to operate dryer activated 1. Clean water filter (page 9) 2. Validate water inlet flow and pressure it's Oscillating function led is blinking Lack of water into the tank enough. 3. Unplug and wait for 20s and connect again the product to power supply. 1. Visual inspection of the product to confirm if any Pulsating function led is blinking Water leakage water leaking. 2. Unplug and wait for 20s and connect again the product to power supply. 1. Set temperature setting at OFF and activate clean function or nozzle clean function and Temperature function middle led is Water temperature over specification gradually set again the temperature for self blinking due to water flow reduction. learning. 2. Unplug and wait for 20s and connect again the product to power supply. Power led blinking Dryer sensor error signal. Unplug and wait for 20s and connect again the product to power supply 11 English