Troubleshooting Issue Possible cause Solution 1. Disconnected/ no power supply 1. Connect the product. Nothing works. 2. No electrical power supply 2. Check there’s a 220-240V/home/webapps/asp_fr/data/asp/publications/roca-general/uk-(uk)/multiclean-user-manual signal with another 3. Product is switched off. product (such us hairdryer). 3. Push the power button (on/off auxiliary control). 1. Clogged filter. 1. Clean water filter (page 14). Low water flow or pressure. 2. Twisted hose. 2. Straighten the hose. 3. Nozzle cap is stuck. 3. Clean nozzle cap (page 12). 1. Nozzles are dirty. 1. Clean the nozzles (page 12). Nozzles do not function properly . 2. Clogged filter. 2. Clean the filters (page 14). 3. Water pressure is too low. 3. Adjust water pressure. Washing feature does not work User not properly seated. Adjust your sitting position. or fails to spray. 1. Washing time exceeded 5 1. Repeat Cleaning function. Product shuts off during use. minutes. 2. Check power or unplug the cord to reset. 2. Power failure. Seat not heated. Seat temperature set to off. Reset heated seat temperature (page 9). Water not heated. Water temperature set to off. Reset water temperature (page 7). Dryer not working. Dryer only operates when activated. Sit on product to operate dryer. Remote control fails to operate. Battery is low. Replace the battery. (page 12). (low power battery warning display). Seat sensor LED is blinking on the Dryer sensor error signal. Unplug and wait for 20s and connect again the product auxiliary control panel. to power supply. Seat heater LED is blinking in green Seat temperature error signal. Unplug and wait for 20s and connect again the product on the auxiliary control panel. to power supply. 1. Set temperature setting at OFF and activate clean Seat heater LED is blinking in red on function or nozzle clean function and gradually set the auxiliary control panel. Water temperature error signal. again the temperature. 2. Unplug and wait for 20s and connect again the product to power supply. 1. Clean water filter (page 14) Power LED is blinking on the 2. Check that water inlet flow and pressure are auxiliary control panel. Lack of water in the tank. enough. 3. Unplug and wait for 20s and connect again the product to power supply. 1. Clean water filter (page 14) Power saving LED is blinking on the 2. Check that water inlet flow and pressure are auxiliary control panel. Clean water error signal. enough. 3. Unplug and wait for 20s and connect again the product to power supply. 15 English